Servi Group shall always deliver the best possible solution to cover the customers’ needs in every stage from design to finished product, and focuses on the following areas for continuous improvement and increased customer value:
- We shall identify all the customers’ requirements and needs in order to be able to offer the best total solution.
- Cooperation within the Group shall enable us to offer and maintain an extensive range of products for our customers.
- We shall operate internationally and follow our customers into new markets.
- We shall offer our customers advantageous solutions for service, maintenance and aftermarket sales.
- Through continuous skills development we shall assume a leading position within our main competence areas.
- All deliveries shall be made on time, with the right quality and correct quantity.
All our companies shall have quantifiable goals for their quality work and delivery precision, and strive for continuous improvement.
All our companies shall have clearly documented procedures for their activities, and work continuously at making the procedures better and more efficient.
Through information and training, we shall ensure that all employees have a high level of quality consciousness.
Servi Group is certified according to the Quality Management System ISO 9001:2008.
MANAGEMENT -
comprises quality management, including the responsibilities of managers, as well as monitoring, non-conformance handling and improvement, and how we manage our products and suppliers.
BUSINESS PROCESSES -
describe how we perform the various tasks connected to the flow of goods and communication, and cover the following areas: Sales, Projects, Documentation, Design & Construction, Purchasing, Warehousing, Production and Service.
SUPPORTING PROCESSES –
cover processes such as financial functions, maintenance of internal equipment and IT services.
Servi Group – Quality Policy
Servi Group - Code of Conduct